The Terms That Govern Cleaning Services Provided By Athena's Cleaning Services LLC And Your Use Of This Website.
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01
The Agreement
These Terms & Conditions apply to cleaning services provided by Athena's Cleaning Services LLC ("Athena's," "we," "us," or "our") and to your use of this website.
When you request or schedule a cleaning service, the services, pricing, scope of work, and other details provided in your quote or service agreement, together with these Terms & Conditions, form the agreement between you and Athena's Cleaning Services.
If there is a conflict between these Terms & Conditions and a specific written agreement or quote provided to you, the specific written agreement or quote will control for that service.
02
Scope Of Services
Cleaning services are performed according to the scope of work agreed upon before service begins.
Your quote may take into consideration:
Property size
Property condition
Cleaning frequency
Requested services
Number and type of rooms
Special cleaning requirements
Accessibility
Other conditions that may affect the work
Athena's prices services by the job rather than by the hour.
Starting prices are estimates and may change when the actual property, condition, requested scope, or service requirements differ from the information originally provided.
Larger homes, commercial properties, post-construction projects, and specialty services may require photographs or an in-person walkthrough before a final quote is provided.
Additional services or requests outside the agreed-upon scope may be quoted separately before the additional work is performed.
03
Scheduling & Access
Customers are responsible for providing Athena's Cleaning Services with safe and reasonable access to the property at the scheduled appointment time.
This may include providing:
Keys
Door codes
Gate codes
Entry instructions
Parking instructions
Other information reasonably necessary to access the property
Customers are responsible for ensuring that the property is reasonably accessible and safe for the cleaning team.
If our team cannot access the property because the required access information was not provided or access is otherwise unavailable, the appointment may need to be rescheduled and may be subject to applicable cancellation or service charges.
04
Fees & Payment
Pricing is provided based on the agreed scope of work.
Unless otherwise stated in writing:
Residential payment is due immediately after the cleaning service is completed.
Athena's accepts:
Debit cards
Credit cards
Cash
Venmo
PayPal
Approved commercial and property-management customers may be invoiced according to the payment terms stated on their invoice. Commercial invoices are generally subject to Net 30 terms unless otherwise agreed in writing.
05
Recurring Services
Athena's offers recurring residential cleaning on a weekly, biweekly, and monthly basis.
Recurring residential services are billed after each completed visit, rather than as one monthly charge.
Pricing is based on the selected cleaning frequency and agreed scope.
If a scheduled recurring visit is skipped, canceled, or the time between cleanings increases substantially, the next appointment may require additional cleaning and may be charged at the applicable one-time, monthly, or deep-cleaning rate.
Recurring service pricing may also be adjusted when the property's size, condition, cleaning requirements, or requested scope changes significantly.
Customers will receive at least 30 days' notice before a recurring-service price increase.
06
Quality Guarantee
thena's Cleaning Services stands behind the cleaning work included in your agreed service scope.
If you have a concern about an area that was included in the original cleaning service, please contact us within 24 hours after the cleaning.
When appropriate, Athena's will arrange to return and correct the affected area at no additional charge.
The quality guarantee:
Applies only to areas included in the original agreed scope
Does not provide cash refunds
Does not apply to services or areas that were not included in the original service
Does not guarantee removal of permanent stains, damage, odors, or conditions that cannot reasonably be corrected through the requested cleaning service
07
Property & Damage
Customers should notify Athena's Cleaning Services as soon as reasonably possible if they believe property damage occurred during a cleaning appointment.
We will review reported concerns and work with the customer to determine what occurred and what steps, if any, are appropriate.
Athena's is not responsible for pre-existing damage, normal wear and tear, improperly installed or unsecured items, or conditions that were present before the cleaning service.
Customers should identify fragile, valuable, or unusually delicate items that require special handling before service begins.
08
Insurance
Athena's Cleaning Services maintains applicable business insurance coverage.
Insurance documentation or certificates may be available upon request.
Nothing in these Terms & Conditions is intended to expand or limit coverage provided under Athena's applicable insurance policies.
Questions about these terms?
Email myathenascleaning@gmail.com or call (801) 809-2424. We're happy to walk through anything before you book.
